CUSTOMER SATISFACTION SURVEY

The  Rwandan  Directorate  General  of  Immigration  and  Emigration  (DGIE) is  a customer oriented service delivery institution which delivers services in accord with its core values and standards as set out in its Client Service Charter. 

DGIE's  mission  is  to  create  a  secure  enabling  environment  for increased  trade, investment,  tourism,  and  skills  development  through professional  conduct  and offering high quality service. It  has  a program  to  regularly  evaluate  the effectiveness  and  efficiency  of its services with the goal of improving service delivery.  An important element of its evaluation  strategy  is  to  better  understand  the  degree of  satisfaction  customers have with DGIE's service delivery. 

DGIE conducts online customer satisfaction surveys to evaluate the efficiency and effectiveness of its services and to get proposals from customers in order to improve our services.Below is the recently published survey report and responses to raised issues;

REPORT OF THE CUSTOMER SATISFACTION SURVEY 2018 Click to download 

Responses to issues raised by customers about Borders and Districts

Responses to issues raised by customers about Citizen Services

Responses to issues raised by customers about Visa and Permits

Responses to cross-cutting issues raised by customers

REPORT OF THE CUSTOMER SATISFACTION SURVEY 2017 Click to download 

Responses to General issues raised by customers

Responses to issues raised by customers about Borders and Districts

Responses to issues raised by customers about Citizen Services

Responses to issues raised by customers about Visa and Permits

Responses to technical issues raised by customers