Rwanda National Police (RNP) operates 24 hours per day and can help in an emergency.
Use the toll free call: 112 or
Contact Police headquarters on phone number: 0788311110 /4/5
The same numbers can be used if outside Kigali.
All these numbers are called using a mobile phone.
Contact: SAMU Telephone number: 912
Fire services are provided by Rwanda National Police 24 hours per day, 7 days week.
Contact: mobile tel. 0788311120/08311224
Fixed/land line phone number: 0252570195
Hospital services are provided in and out of Kigali city. Hospitals include;
KING FAISAL HOSPITAL
This hospital has a 24 hour Accident and Emergency Service
Emergency phone call: (250)0252 58 88 88
P.0. Box 2534, Kigali
Phone : (250) 0252582421, 0252585397, 0252582469
Fax : (250) 0252583203
To make a medical appointment the mobile phone number: 3939, 3938 (free call, MTN), or if using land line phone number 0252587777 (RWANDATEL)
CENTRE HOPITAL UNIVERSITAIRE DE KIGALI(CHUK)
The land line phone number: (250) 02525 7 57 17; (250) 02525 7 64 66; (250) 02525 7 64 99.
FAX: (250) 02525 7 66 38
Ambulance SAMU Telephone number: 912
In each district there is a major hospital and each of these hospitals has an accident and emergency department.
The two main hospitals test HIV/Aids VCT
KANOMBE MILITARY HOSPITAL
P.O Box 3377
The land line phone number : (250) (0) 252586420
Situated in Kanombe 7 Kilometers from Kigali International Airport to Kanombe Barracks
P.O Box 6260
The landline phone number : (250) 55117496
Mobile telephone number: (250) (0) 788302804
Situated in Kigabaga 3 Kilometers from Kimironko Market
LE BON SAMARITAIN
Avenue de le Justice
Phone (250) 55102844
POLYCLINIQUE DU PLATEAU
Boulevard de la Revolution
Phone (250) 0252578767 Fax : (250) 0252572125
Polyclinique du Plateau (open 24h)
Infectious disease Specialist
BIO MEDICAL CENTER
General Practitioner / Internist/Laboratory
(near BCK-dirt road)
Phone: 252 577-492
Dr.Alphonse Karagirwa:Cell phone: 0788305005
POLYCLINIQUE LA CROIX DU SUD
REMERA AIRPORT ROAD
Mobile phone: 0785246882
Dr. Nyst Clinic, Belgian Embassy
Phone: 0252 575874/ 252 575 551, ext. 223,
Dr Vincent Large, Cell Phone: 078830 0353
Clinic hours: 8:30 to 12:15 and 16:00 to 17:30 Monday – Friday
CLINIQUE DENTAIRE ADVENTISTE
Phone: (250) 0252582431
Dr F.V PINEDA
Mobile Phone number; (250) (0) 788564377, or (0)788521189
Situated 700 meters from Gishushu traffic rights
0252 572-944 /0252 575-234 /0252 573-489
(near La Galette)
0252 572-374/ 0788303077/ 0788303655
(opposite the Belgian School)
0252 572-374/ 0788303077/ 0788303655
(opposite the Belgian School)
The National Commission on the Fight against HIV/AIDS (CNLS) is a government body established to fight and provide information on HIV/AIDS related issues.
Contact: the land line phone number :( 250) 0252503980 Fax :( 250) 0252503979
B.P. 7162 Kigali-Rwanda
For those who want to get tested, all hospitals in Rwanda test the VCT test.
The National Police of Rwanda has a center for Gender Based and Child Violence at Kacyiru opposite the headquarters of the National Police of Rwanda and near the US Embassy.
The Toll Free number is 3512
Rwanda Revenue Authority (RRA) is in charge of all tax related issues.
The land line phone: 250 0252595500
Toll free line using mobile phone (MTN): 3004
KENYA AIRWAYS LTD
Union Trade Center (UTC)
Ground Floor, P.O Box 757 Kigali-Rwanda
Land Line telephone number: 0252501652/0252577972
CHARTER&HANDLING SERVICES-CARGO DEPT
Kigali International Airport-Cargo Terminal-1st Floor
Landline Telephone Number: 0252580562
Mobile Telephone Number: 0788304433
SILVERBACK CARGO FREIGHERTS
Kiyovu, Bld.de L'OAU
B.P 2573 Kigali-Rwanda
Landphone:+250 (0) 252570127
Mobile phone: +250 (0)78850 5496
The health insurance provider to the public service, government projects and private enterprises is
RAMA (la Rwandaise d’assurance Maladies)
The land line Telephone number: (250) 0252585338
Fax :( 250) 0252585156
Only for public service and other registered companies
MEDIPLAN HEALTH INSURANCE
MEDIPLAN health insurance is a product of SORAS Insurance Company.
The land line phone number: 0252573712, 0252573714
Mob: 0788566881, 0788594325, 0788503503
CORAR (Compagnie Rwandaise d’Assurance et de Réassurance)
B.P 3869 Kigali
The land line phone number :( 250)025250 12 10/50 12 11
Fax :(250)025257 55 96
E-mail : firstname.lastname@example.org
AAR is a private health care company in East Africa. It provides preventive and curative health care to clients in all income brackets, as well as offering a rescue and evacuation service to its members from anywhere in the world.
P.O. Box 6332 Kigali, Rwanda
The land line phone number (250) 0252587150/1/2
Fax: (250) 0252587153
A range of banking services is available. For one to open a bank account a photocopy of the Identity Card is a requirement.
Some of the banks operating in Rwanda include;
Plot 314, Avenue de la Paix,
P.O. Box 3268
Kigali - Rwanda
Fax: (250) 0252501319 / (250) 0252571633
THE COMMERCIAL BANK OF RWANDA (BCR)
Toll free line: 3227 (MTN) or 227 land line (RWANDATEL) for local calls
(250)0788300876 or (250)0252595399 for international calls
BANQUE OF KIGALI (BK)
Phone: +250 0252593-100/0252593-200
Fax : +250 0252573-461
E-mail : email@example.com
3rd Floor, UTC Building, Avenue de la Paix
Phone: +250 0252500089/90-96
20 Boulevard de la revolution
Phone: (250) 0252598704 Fax :(250) 0252573486
International Visa’s cards are accepted at ECOBANK ATMs at the head quarters, and at Kigali International Airport. They do not charge you for operation,
Also International Visa’s cards can be used at ACCESS BANK head office at UTC as well as BANK OF KIGALI head office but there is a percentage (%) charge for the operation.
The large banks have a network of branches across the country but not all branches provide a full range of services.
Traveler’s checks can be cashed at the Head Office of the Bank of Kigali and possibly other banks.
Foreign currency may be cashed at the Head Offices of some of the banks and at Forex Bureaux located in central Kigali.
Credit Cards can be used in very limited outlets e.g. hotels to pay for accommodation and some tour operators.
At the Head Office of the Bank of Kigali cash withdrawals can be made using a range of credit cards.
Mobile telephone number: 0788308055 and the landline telephone: 0252500344
This Supermarket is situated in the city centre in the Union Trade Centre (UTC) in close proximity to the city centre roundabout heading to ECOBANK building.
Centenary House Ground Floor
Mobile telephone number: 0788307200 and 0788614912
This Supermarket is situated in the city centre in the ground floor of the Centenary House in close proximity to ECOBANK and Bank of Kigali buildings.
LA GALLETTE SUPERMARKET
Mobile telephone number: 0788300708 and the landline telephone: 0252515775
This Supermarket is situated in the city centre in the same house as where the Germany Butchery operates in the vicinity of SULFO RWANDA factory.
This is a local market situated on Remera stadium road which sell fresh food, and art craft.
This is a local market situated on Kicukiro – Bugesera road which sell fresh food.
This is a local market situated on Kimisagara-Nyamirambo road which sell fresh food.
Academic year in Rwanda starts in January and end in November. Children can be enrolled in nursery, primary and secondary schools and university depending on which facility is convenient for you geographically and provides the sort of education you seek for your child. There are both local and international schools and these include;
GREEN HILLS ACADEMY
A predominately English school
Phone: (250) 0252514395 Nyarutarama
A predominately French school
Phone: (250) 0252576635
KIGALI INTERNATIONAL SCHOOL
A predominately English school
Caisse Social Estate
Phone: (250) 078337282
RIVIERA HIGH SCHOOL
A boarding and predominately English school
Phone: (250) 0788451480
4.12.2 LOCAL SCHOOLS
For enrolment in these schools parents should contact the Principal of the school
Driving in Rwanda requires a driving permit provided by Rwanda National Police.
Foreigners with foreign driving permits are entitled to apply for a full Rwandan driving permit.
Foreigners driving permit/international driver’s licenses is accepted in Rwanda and can be used for one year before acquiring Rwandan driver’s license.
Applications are to be made at Rwanda National Police, Traffic Department.
The processes to apply for the driving license are:
- A letter addressed to the commissioner general of police
- Provide a photocopy of your license
- Receipt of 50,000 Rfw
Contact: 0788311110 /4/5
TELEPHONE AND INTERNET SERVICE PROVIDERS
Telephone services in Rwanda include both mobile and fixed lines.
MTN Rwandacell provides services through GSM
MTN RWANDACELL S.A.R.L
Nyarutarama MTN Centre
P.O.BOX. 264 KIGALI- RWANDA
Phone: (250) 0252586863
FAX: (250) 0252586865
Monday to Friday
from 7.00 am to 9.00 pm
Saturdays and Sunday
from 8.00 am to 6.00 pm,
Call 456 free of charge
RWANDATEL provides services through CDMA
Contact: Rwandatel S.A.
Avenue de La Paix
7th Floor, ECOBANK Building
P.O. Box 1332, Phone: (250) 025250326, Kigali, Rwanda
Airtime (phone credit) can be purchased from street sellers and many other outlets.
Plot 9801, Nyarutarama
P.O. Box 6979
Telephone: +250 722 000 100
SERENA HOTEL KIGALI - FIVE STAR HOTEL
Boulevard de la Revolution
Land line Phone (250) 0252597100 Fax: (250) 0252597101
E-mail : Kigali@serena.co.rw
HOTEL DES MILLES COLLINES – FOUR STAR HOTEL
Landline Phone: (250) 0252576530/ 0252576541
STIPP HOTEL – THREE STAR HOTEL
Landline Phone: (250) 0252540450, 0252540060, 0252540202 Fax : (250) 0252540335
Boulevard de l’umuganda
Landline Phone: +250 (0)252 593500
E-mail : firstname.lastname@example.org
Rue des Parcs, Kiyovu, Kigali
Landline phone : +250 (0) 252501717/252 501716
Email : email@example.com
There are many other hotels and guest houses in Kigali and across Rwanda.
4.15.2 SERVICED APARTMENTS
Numbers of these are available in Kigali including.
Phone (250) 0252590900/ 0783397190
KACYIRU EXECUTIVE APARTMENTS
Near Hotel Laico
Tel: (250) 0750243394
Phone (250) 0783000856
Boulevard de l’Umuganda near Hotel LAICO Umubano in front of TELECOM House
Tel: (250) 0252510260
4.15.3 RENTAL HOUSING
Information about rental properties is available from a number of realtors in Kigali and in other major towns. Vacant properties are also advertised in the press and on-line. One realtor in Kigali is;
PROPERTY MARKETS RWANDA LIMITED
P.O Box 3182 Kigali Rwanda
Phone (250) 0788411423
Fax (250) 0252503436 E-mail : firstname.lastname@example.org
4.16 RENTAL CARS
KIBOKO TOURS& TRAVEL
Phone: (250) 0252520118 Fax : (250) 0252501741
INTERNATIONAL TOURS& TRAVEL LTD
SORAS Building Boulevard de la Revolution
Phone: (250) 0788 300 256 / 0788 732 566
Fax : (250) 0252 575 582 E-mail : email@example.com
THE FAR HORIZON AFRICA
Kigali Business Center (KBC) Building Ground Floor
Phone: (250) 0252 580 752/3
Mobile Telephone: (250) 0788 500 338
4.17 PUBLIC TRANSPORT
The public transport in Rwanda is in two categories: Minibus and Moto bike.
The minibuses (commonly known as TAXI) operate on a fixed cost whether from provinces to Kigali City or within Kigali City itself. Transport fare in Minibus within Kigali city varies from 180 to 200 Rfw.
Outside Kigali there fixed prices which you can ask before boarding the taxi.
The frequent buses from and to Kigali operate on a fixed price which you can ask before buying the ticket. They mainly found in downtown or city center and the mini buses are found in Nyabugogo Taxi Park. Normal on each stop over they ask “NTA BASIGARA” which means “Is there those who is disembarking ” or if they do not ask, then you say “NDASIGARA” which means “I want to disembark ” that is mainly in taxis operating within Kigali City. Moto bike are also used as a mean of transport, their prices depends on places but they do not go under 300 Rfw and it may go up to 2000 Rfw per travel. And use only those with proper jacket which are blue with green helmet, it is important to wear a helmet wherever it is taking you.
Rwanda is also connected to regional countries through regional coaches that depart from Nyabugogo Main Taxi Park to Kampala-Uganda, Nairobi-Kenya, Dar-el-salaam Tanzania, Bujumbura-Burundi, and Bukavu and Goma-DRC.
Within Kigali city or outside Kigali going to provinces one may also use taxi car’s, their prices vary but within Kigali they do not go up to more then 5000 frw and outside Kigali their price vary depending on Kilometers, where one Kilometer is 550 Rfw.
4.18 TRANSLATING AND INTERPRETING SERVICES
Service provided by
B.P. 5234, Kigali -Rwanda
Phone (250) 0252582567
Fax (250) 0252582567
P. O. BOX 6229, KIGALI Tel. +250 78 815 2222 / Fax +250 0252585292
Service Tel: Passport +250 722 159 372 |Laissez Passer +250 722 158 692|Visa & Permit +250 722 172 974/+250 722 177 437 |PRO +250 722 180 223
© Rwanda Directorate General of immigration and Emigration. All rights reserved.