1.1 RWANDAN CUSTOMS AND LAWS
An understanding of Rwandan customs and laws will help you to adjust to life in our community and make the most of your stay.
Rwanda is a safe country. You should feel free to move around on foot or by public transport, even in the evenings. If you ask for directions people will always do their best to help you.
Many people, especially in Kigali, understand English and French. Many older people, especially outside Kigali, are able to speak French. Try and learn one or two greetings in Kinyarwanda. Your efforts will be greatly appreciated wherever you go.
Rwanda is largely a homogenous society in which most of its population shares the same language and culture with only slight differences from one province to another. However over its history many Rwandans have lived out of Rwanda and been exposed to different cultures. This has enhanced the richness and diversity of Rwandan culture.
This diversity of experience amongst the Rwandan population means that there is a good understanding about the cultures of many of the foreign visitors to Rwanda. Rwandans like and welcome all who come and visit. Rwandans are tolerant and interested in newcomers to their country.
In Rwanda every one is free within the law, to express and maintain their own culture and their own religious traditions all visitors are invited to participate as a member of Rwandan society. We are a predominantly Christian community and we respect the views and traditions of other religious communities.
If you are open and respectful towards the ideas and traditions of others you are likely to fit into our society, enjoy and be successful in your new life.
Rwanda does not tolerate corruption of any kind. Do not, ever, offer a bribe or try and obtain preferential treatment for public services. You are most unlikely to come across any corruption in Rwanda, and you will insult people (and embarrass yourself) if you seem to expect it.
Rwandans work long hours. In government departments the working day begins for everybody at 7.00 am. Most businesses are at work by 8.00 am.
Like anywhere else in the World be cautions before taking photographs of people who you do not know. Often people are willing to be photographed, but some prefer not to be. Always ask permission to avoid causing any inconvenience.
Children will often approach visitors to Rwanda and ask for money or gifts. This behavior is discouraged. As you will notice Rwanda is embarked on universal nine years basic education (9YBE). If you give them money then the children will be encouraged in this behavior, so please do not give anything. The government of Rwanda’s stand on this is that they should be no children on the street asking for money. The government of Rwanda has created rehabilitation and vocational skills development centre so that those street children and beggars could learn vocational skills, become employable and leave the street. Rather Rwanda is known to be the country where visitors are welcomed with enthusiasm, smile, and affectionate hospitality. So please wherever you find children begging be aware that that is not our culture.
In Rwanda there no clear principles regarding leaving a tip in Restaurant, Bar or Hotel. However the tendency is that because customers visiting Rwanda have been giving tips to staffs servicing them, in bigger hotels and restaurant it has became a culture. On how much to give in tip, there is no fixed amount; it depends on who is giving it.
1.2 EQUALITY AND ANTI DISCRIMINATION
You have the right to be respected and to have your needs considered on the same basis as every one else. You are of course required to respect other people whether they have been born in Rwanda or elsewhere and have come as a migrant like you.
The Rwandan Constitution embraces equality amongst all citizens as a core value of Rwandan society. Anti-genocide laws prohibit any act that seeks to discriminate against any individual or group of people.
Individual religious and cultural practices are allowed but must conform to existing Rwandan law. For example Rwanda prohibits gender based violence in any situation including private homes and any one who encounters such problems should report it to the responsible police unit. Toll free telephone number is 3512.
To drive a car in Rwanda you must have a driving license (see below for further information about recognition of foreign driving licenses) and the vehicle you are driving must be registered with the competent government authority. Disobeying or breaking traffic laws can result in big fines, loss of your driving license or even imprisonment.
Using a mobile phone while driving is prohibited unless you do so using a hands free kit.
The laws are particularly strict regarding speed limits and driving while having taken alcohol. The speed limit in towns is 40 km/h and the speed limit going in provinces is 60 km/h. It is prohibited to drive while having taken more than 0.8 mg of alcohol per 1 liter of blood. It is discouraged to drive while having taken alcohol. If suspected of driving while drunken, you are tested and if found that you have more than 0.8 mg of alcohol per 1 ml of blood; you are punishable of imprisonment from 3 days up to 6 months maximum.
For more information about licenses and motor vehicle registration please see below.
1.4 DRUGS, SMOKING AND DRINKING
The penal code prohibits illicit drug usage, trafficking and possession.
Smoking tobacco in public is not allowed. It is considered to be impolite to smoke in the public especially in the cities.
However, traditionally most old Rwandan men smoked tobacco but as the time goes on this is decreasing.
Being drunk in the public place is not acceptable.
Few women in Rwanda do take alcohol.
1.5 THE ENVIRONMENT
Protection of the natural environment and cleanliness in public places are very important to Rwandans.
It is illegal to use or import plastic bags. Rwanda as the country of a thousand hills gives priority to the prevention of soil erosion and the conservation of flora is a priority. Rwanda has a tree planting week every year and it is prohibited to uproot any tree without permission. Hunting and fishing must be done in a regulated manner. There are also special rules that apply to national parks to ensure sustainable development. When visiting parks please enquire about local rules and observe them.
For further information about visits to our national parks, please contact RDB at
For further information about the environment in Rwanda contact
RWANDA ENVIRONMENT MANAGEMENT AUTHORITY (REMA)
B.P 7436 Kacyiru
Fixed/Landline phone number: +250(0)252580101
Website : www.rema.gov.rw
Cities regulate excess an unnecessary noise by prohibiting dancing and other loud noise in public places.
There are many clubs for those who enjoy dancing but these have minimum standards to protect sound transmission. Generally neighbours are tolerant to occasional noise such as wedding celebrations, but if it is excessive or recurrent a complaint you may call the police.
1.7 RESPONSIBILITY AND VALUES
The freedom we enjoy in Rwanda depends on everyone fulfilling their civic responsibilities. We expect newcomers to support our democratic way of life and respect our laws and freedom. Values of the dignity of every person, gender equality and equity, and tolerance, fairness and compassion for those in need are amongst important values to us.
1.8 MEETING PEOPLE AND COMMUNICATION
When meeting some one for the first time it is usual to shake right hands and exchange a greeting in one of the most spoken languages i.e. Kinyarwanda, French or English. On parting again shake right hands. For those with whom you are particularly familiar and have not met for some time you will usually embrace one another for a short time and then exchange greetings. For social conversation between people who know each other, it is polite to ask how they are and how their family is before going on to the rest of conversation (but this is a fading culture). For official business after greeting you go straight to the point of the conversation. Amongst the younger generation and with peers they may also exchange kisses.
Try and use one or two Kinyarwanda greetings. Your efforts will be greatly appreciated.
1.9 STREET SAFETY
Rwanda and Kigali are safer place to go around individually or in group, day or night. However one is asked to take care of personal belongings, not to leave things like computers, photo cameras and mobile telephones in an open area. So that people can avoid being victims of opportunistic thefts.
1.10 POLITE BEHAVIOR
Food: Workers and business people almost always stop work and eat lunch at home or in licensed premises. It is considered impolite to eat in public while standing, or walking. It is accepted that some foreigners may eat whilst walking, but you will blend in better if you avoid eating in the street. Bars in Rwanda serve goat meat in a well liked meat “BROCHETTE”, but also Brochette might be of fish, beef and any other meat. Please do ask of the kind Brochette you are going to be served.
Gestures: It is considered important to say bon appétit, enjoy your meal or something similar to others eating with you before you commence your own meal.
It is considered polite to carry food in a bag not openly.
It is also seen to be impolite to point to some one with one finger only. We point using all five fingers.
To beckon someone in Rwanda, it is discouraged; you better call the person by name and talk to him or her.
Rwanda is a country where people wear a variety of clothing. In the office people wear reasonably formal clothing. At weekends people wear casual clothes. It is not usual to wear clothes which expose too much of a person’s body.
When people attend church or on special occasion people wear some of their smartest clothes, often choosing traditional styles.
1.12 RWANDAN TIME
Rwandan respect time, However priority may be given to important events which have not been planned for. This can affect their management of time so when attending an appointment allow a few extra minutes in case the meeting does not commence exactly on schedule or is not completed within the planned period.
Serious efforts are made, in the public sector and other major organizations to have activities commence at the appointed time.
1.13 RWANDAN PUBLIC HOLIDAY SYSTEM
The following are public holiday dates in Rwanda:
1st January: New Year ’s Day
1st February: Heroes day
7th April: Genocide Memorial Day. Followed by a memorial week
Good Friday which has no specific day and date
1st May: Labour Day
1st July: Independence Day
4th July: Liberation Day
15th August: Assumption Day
25th December: Christmas Day
Eid El-Fitr: which has no specific day and date
Other public holidays may be announced by the cabinet of ministers or the Ministry of Public Service and Labour
1.14 TELEPHONE NUMBERS
Rwanda’s international code is +250. Telephone operators in Rwanda are 3: MTN, TIGO and RWANDATEL. The TIGO numbers start with 072, MTN numbers start with 078 and for RWANDATEL start with 075 for mobile and 0252 for fixed or land line. The telephone numbers in Rwanda have 10 digits, please wherever you meet a telephone number with less than 10 digits number; if it is MTN phone number add 78 in between the first 0 and the number which follows. If it is a RWANDATEL fixed or landline phone number you will have to add 0252 in front of the written phone number. Examples if it is a MTN number 08566541, it will be 0788566541. RWANDATEL with fixed or landline phone number 578516, they have changed to 0252578516. The TIGO numbers did not change, so you do not have to add in any number.
Rwanda has 3 official languages which are Kinyarwanda, English and French. In most of the public institutions, English and Kinyarwanda are the languages used. But French is still the easiest language for many people particularly outside Kigali although this is changing. Swahili is also spoken in cities.
1.16 VOLUNTARY WORK OR CHARITABLE GIVING
In Rwanda, the community at the Umudugudu level organizes an activity every last Saturday of the month called Umuganda where the community clean their Umudugudu and discuss development of their umudugudu. In most places the discussions are held in Kinyarwanda but neighbours will translate for foreigners. The day of Umuganda all the businesses close until lunch time. For those foreigners who wish to conduct more voluntary or charitable work please contact the district or sector (umurenge) officials for information or directives.
1.17 BASIC WORDS IN KINYARWANDA
Kinyarwanda, the Rwanda mother tongue is spoken in all part of Rwanda. To give you basic words of our beautiful language you might later want to learn here are some basic words in Kinyarwanda.
GREETINGS BASIC EXPRESSION
Good Morning : Mwaramutse (ho). Thank you: Urakoze
Good Afternoon : Mwiriwe (ho) Yes: Yee!
Good evening: Mwiriwe (ho) No: Oya!
Good night : Ijoro ryiza/ muramukeho Excuse me: Mbabarira
Quick References SMALL COMMAND
Do you speak English? Uvuga icyongereza? Stand up. Haguruka
Where can I find ...? Ni he nabona ...? Sit down. Icara
Where can I buy ...? Ni he nagura ...? Come here. Ngwino hano.
How much does it cost? N' angahe? Go there. Genda /Jya hariya.
Bring it to me. ...nzanira.
What does this mean? Ibi bisobanura iki? Let me see. Reka ndebe.
When does ... open? Bakingura ... ryari? Come with me. Ngwino tujyane.
When does ... close? Bakinga ... ryari? Talk to me. Mbwira.
What time is it? Ni gihe ki? Go home. Jya mu rugo. / Taha/ Jya i muhira.
Where are the toilets? Aho kwituma ? Listen to me. Nyumva/Ntega amatwi.
Thank you very much Urakoze cyane. Speak slowly. Vuga buhoro buhoro.
You are welcome. Murakaza neza. Can you help me? Wamfasha ...?
Goodbye (am) Mwirirwe (ho)
Goodbye (pm) Muramuke (ho)
Goodbye (Longtime) Urabeho
See you soon. Ni aho mu kanya
1.18 HOW TO OPEN A BUSINESS IN RWANDA
In Rwanda, to open business it just require 1 day. All the requirements and applications required are made at one stop centre which is located at the Rwanda Development Board head office.
Rwanda Development Board (RDB)
Gishushu, Nyarutarama Road.
P.O. Box 6239 Kigali, Rwanda
1.19 OTHERS SOURCES OF INFORMATION IN RWANDA
For any other information about Life in Kigali and in Rwanda, please subscribe to KIGALI LIFE YAHOO GROUP.
KIGALI LIFERS exchange information about how:
- To find accommodation in Kigali
- To find house staffs like cookers, cleaners and guards
- To find furniture
- Place to go for cinema, camping,
- And many other information about Life in Kigali and in Rwanda
THE EYE MAGAZINE
The Eye Magazine is an Insiders Guide to Rwanda, which is a trimester private magazine that provides information of tourism and business purposes to travelers in Rwanda. The EYE MAGAZINE is a free of charge magazine available at hotels in Rwanda.
The magazine has a website: www.theeye.co.rw
The Eye Magazine operate at
Ubumwe House, 2nd Floor, Kacyiru(Below Kigali Business Centre, in the proximity of Kimihurura roundabout)
P.O Box 6996 Kacyiru, Kigali, Rwanda
WHAT TO DO SOON AFTER ARRIVAL
2.1 APPLY FOR THE TYPE OF PERMIT RELATED TO THE PURPOSE OF STAY
WHERE TO APPLY
DIRECTORATE GENERAL OF IMMIGRATION AND EMIGRATION
The Directorate General is your contact point for all matters concerning permits, foreigner’s identity cards and Rwandan nationality.
PERMITS FOR RWANDA
Enquiries can be made at the Directorate General’s offices in Kigali – located at Kacyiru, Ministerial building near to the US Embassy.
The Directorate General has offices located in the headquarters office of every District in Rwanda
Directorate General Website: www.migration.gov.rw
Directorate General Telephone enquiries +250 788152222 and Fax (250) 0252585292
People coming to settle temporarily in Rwanda are required to come with the police clearance or police criminal record from the country of residence of the last 6 months.
For more details about the permits in Rwanda, please visit the following page,
Office opening hours to all,
Monday – Friday 7.00am to 5.00pm
FOREIGNER’S IDENTITY CARDS
All foreigners temporarily (one year and above) or permanently resident in Rwanda, not tourists, are required to hold a Foreigner’s Identity Card also known in Rwanda as GREEN CARD. The cards must be produced to any person in authority who requests to see them.
It is advisable to carry the card with you whenever you are outside your home.
Cards are obtainable at the Directorate General of Immigration and Emigration and cost 5000 Rwf, after being issued with work/resident permit.
Foreigners can acquire the foreigner’s registration card at the same time as they acquire their temporary resident permit. The validity of the card is equal to the length of their permit.
A foreigner holding an entry or visitor visa (as distinct from a temporary residence permit) does not require a foreigner’s identity card but is advised to carry their passport with them when traveling away from home.
DETAILED PROCESS OF APPLICATION:
*Pay the prescribed amount at the Rwanda Revenue Authority bureau which is in the same building with the Immigration office but at the back side
*Put all the document together
*Take a number at the front desk of Visa and wait for your turn
Any copy documents (e.g. qualifications) must be stamped and authorized by a public notary.
The provisions for acquiring Rwandan nationality are set out in the Organic Law Relating to Rwandan Nationality 2008.
Nationality can be acquired by naturalization (after five years residence), by marriage, by descent and by adoption. Dual nationality is also recognized.
Information about nationality is available at www.migration.gov.rw and from the Directorate General’s Client Service Centre in Kigali.
2.2 REGISTER AS A RESIDENT AT THE UMUDUGUDU (VILLAGE)
Foreigner’s residing in Rwanda like Rwandans are expected to:
*Register at the head of the community in the neighbourhood.
*Participate in the activities organized by the community at the Umudugudu E.g. Umuganda which is a monthly community activity, where the community clean their Umudugudu and discuss development of their umudugudu. In most places the discussions are held in Kinyarwanda but neighbours will translate for foreigners. The day of Umuganda all the businesses close until lunch time.
*To know the head of Umudugudu one will have to ask the neighbours where does the head of Umudugudu live so as to register.
3.1 EMERGENCY SERVICES
Rwanda National Police (RNP) operates 24 hours per day and can help in an emergency.
Use the toll free call: 112 or
Contact Police headquarters on phone number: 0788311110 /4/5
The same numbers can be used if outside Kigali.
All these numbers are called using a mobile phone.
Contact: SAMU Telephone number: 912
Fire services are provided by Rwanda National Police 24 hours per day, 7 days week.
Contact: mobile tel. 0788311120/08311224
Fixed/land line phone number: 0252570195
3.2 PUBLIC MEDICAL SERVICES
Hospital services are provided in and out of Kigali city. Hospitals include;
KING FAISAL HOSPITAL
This hospital has a 24 hour Accident and Emergency Service
Emergency phone call: (250)0252 58 88 88
P.0. Box 2534, Kigali
Phone : (250) 0252582421, 0252585397, 0252582469
Fax : (250) 0252583203
CENTRE HOPITAL UNIVERSITAIRE DE KIGALI(CHUK)
The land line phone number: (250) 02525 7 57 17; (250) 02525 7 64 66; (250) 02525 7 64 99.
FAX: (250) 02525 7 66 38
Ambulance SAMU Telephone number: 912
In each district there is a major hospital and each of these hospitals has an accident and emergency department.
The two main hospitals test HIV/Aids VCT
KANOMBE MILITARY HOSPITAL
P.O Box 3377
The land line phone number : (250) (0) 252586420
Situated in Kanombe 7 Kilometers from Kigali International Airport to Kanombe Barracks
P.O Box 6260
The landline phone number : (250) 55117496
Mobile telephone number: (250) (0) 788302804
Situated in Kigabaga 3 Kilometers from Kimironko Market
3.3 PRIVATE CLINICS AND DENTISTS
LE BON SAMARITAIN
Avenue de le Justice
Phone (250) 55102844
POLYCLINIQUE DU PLATEAU
Boulevard de la Revolution
Phone (250) 0252578767 Fax : (250) 0252572125
Polyclinique du Plateau (open 24h)
Infectious disease Specialist
BIO MEDICAL CENTER
General Practitioner / Internist/Laboratory
(near BCK-dirt road)
Phone: 252 577-492
Dr.Alphonse Karagirwa:Cell phone: 0788305005
POLYCLINIQUE LA CROIX DU SUD
Remera airport road
Mobile phone: 0785246882
Dr. Nyst Clinic, Belgian Embassy
Phone: 0252 575874/ 252 575 551, ext. 223,
Dr Vincent Large, Cell Phone: 078830 0353
Clinic hours: 8:30 to 12:15 and 16:00 to 17:30 Monday – Friday
CLINIQUE DENTAIRE ADVENTISTE
Phone: (250) 0252582431
Dr F.V PINEDA
Mobile Phone number; (250) (0) 788564377, or (0)788521189
Situated 700 meters from Gishushu traffic rights
0252 572-944 /0252 575-234 /0252 573-489
(near La Galette)
0252 572-374/ 0788303077/ 0788303655
(opposite the Belgian School)
0252 572-374/ 0788303077/ 0788303655
(opposite the Belgian School)
3.5 HIV RELATED ISSUES
The National Commission on the Fight against HIV/AIDS (CNLS) is a government body established to fight and provide information on HIV/AIDS related issues.
Contact: the land line phone number :( 250) 0252503980 Fax :( 250) 0252503979
B.P. 7162 Kigali-Rwanda
For those who want to get tested, all hospitals in Rwanda test the VCT test.
3.6 SERVICES FOR GENDER BASED AND CHILD VIOLENCE
The National Police of Rwanda has a center for Gender Based and Child Violence at Kacyiru opposite the headquarters of the National Police of Rwanda and near the US Embassy.
The Toll Free number is 3512
3.7 REGISTER FOR TAX NUMBER
Rwanda Revenue Authority (RRA) is in charge of all tax related issues.
The land line phone: 250 0252595500
Toll free line using mobile phone (MTN): 3004
3.8 CARGO OPERATORS
KENYA AIRWAYS LTD
Union Trade Center (UTC)
Ground Floor, P.O Box 757 Kigali-Rwanda
Land Line telephone number: 0252501652/0252577972
CHARTER&HANDLING SERVICES-CARGO DEPT
Kigali International Airport-Cargo Terminal-1st Floor
Landline Telephone Number: 0252580562
Mobile Telephone Number: 0788304433
SILVERBACK CARGO FREIGHERTS
Kiyovu, Bld.de L'OAU
B.P 2573 Kigali-Rwanda
Landphone:+250 (0) 252570127
Mobile phone: +250 (0)78850 5496
3.9 REGISTER FOR HEALTH INSURANCE COVER
The health insurance provider to the public service, government projects and private enterprises is RAMA (la Rwandaise d’assurance Maladies)
The land line Telephone number: (250) 0252585338
Fax :( 250) 0252585156
Only for public service and other registered companies
THE FOLLOWING ARE PRIVATE INSURANCE COMPANIES:
MEDIPLAN HEALTH INSURANCE
MEDIPLAN health insurance is a product of SORAS Insurance Company.
The land line phone number: 0252573712, 0252573714
Mob: 0788566881, 0788594325, 0788503503
CORAR (Compagnie Rwandaise d’Assurance et de Réassurance)
B.P 3869 Kigali
The land line phone number :( 250)025250 12 10/50 12 11
Fax :(250)025257 55 96
E-mail : email@example.com
AAR is a private health care company in East Africa. It provides preventive and curative health care to clients in all income brackets, as well as offering a rescue and evacuation service to its members from anywhere in the world.
P.O. Box 6332 Kigali, Rwanda
The land line phone number (250) 0252587150/1/2
Fax: (250) 0252587153
3.10 OPEN A BANK ACCOUNT
A range of banking services is available. For one to open a bank account a photocopy of the Identity Card is a requirement.
Some of the banks operating in Rwanda include;
Plot 314, Avenue de la Paix,
P.O. Box 3268
Kigali - Rwanda
Fax: (250) 0252501319 / (250) 0252571633
THE COMMERCIAL BANK OF RWANDA (BCR)
Toll free line: 3227 (MTN) or 227 land line (RWANDATEL) for local calls
(250)0788300876 or (250)0252595399 for international calls
BANQUE OF KIGALI (BK)
Phone: +250 0252593-100/0252593-200
Fax : +250 0252573-461
E-mail : firstname.lastname@example.org
3rd Floor, UTC Building, Avenue de la Paix
Phone: +250 0252500089/90-96
Phone: (250) 0252598704 Fax :(250) 0252573486
International Visa’s cards are accepted at ECOBANK ATMs at the head quarters, and at Kigali International Airport. They do not charge you for operation,
Also International Visa’s cards can be used at ACCESS BANK head office at UTC as well as BANK OF KIGALI head office but there is a percentage (%) charge for the operation.
The large banks have a network of branches across the country but not all branches provide a full range of services.
Traveler’s checks can be cashed at the Head Office of the Bank of Kigali and possibly other banks.
Foreign currency may be cashed at the Head Offices of some of the banks and at Forex Bureaux located in central Kigali.
Credit Cards can be used in very limited outlets e.g. hotels to pay for accommodation and some tour operators.
At the Head Office of the Bank of Kigali cash withdrawals can be made using a range of credit cards.
Centenary House Ground Floor
Mobile telephone number: 0788307200 and 0788614912
This Supermarket is situated in the city centre in the ground floor of the Centenary House in close proximity to ECOBANK and Bank of Kigali buildings.
LA GALLETTE SUPERMARKET
Mobile telephone number: 0788300708 and the landline telephone: 0252515775
This Supermarket is situated in the city centre in the same house as where the Germany Butchery operates in the vicinity of SULFO RWANDA factory.
This is a local market situated on Remera stadium road which sell fresh food, and art craft.
This is a local market situated on Kicukiro – Bugesera road which sell fresh food.
This is a local market situated on Kimisagara-Nyamirambo road which sell fresh food.
3.12 ENROL CHILDREN IN SCHOOL
Academic year in Rwanda starts in January and end in November. Children can be enrolled in nursery, primary and secondary schools and university depending on which facility is convenient for you geographically and provides the sort of education you seek for your child. There are both local and international schools and these include;
3.12.1 INTERNATIONAL SCHOOLS
GREEN HILLS ACADEMY
A predominately English school
Phone: (250) 0252514395 Nyarutarama
A predominately French school
Phone: (250) 0252576635
KIGALI INTERNATIONAL SCHOOL
A predominately English school
Caisse Social Estate
Phone: (250) 078337282
RIVIERA HIGH SCHOOL
A boarding and predominately English school
Phone: (250) 0788451480
3.12.2 LOCAL SCHOOLS
For enrolment in these schools parents should contact the Principal of the school
3.13 APPLY FOR A DRIVER’S LICENCE
Driving in Rwanda requires a driving permit provided by Rwanda National Police.
Foreigners with foreign driving permits are entitled to apply for a full Rwandan driving permit.
Foreigners driving permit/international driver’s licenses is accepted in Rwanda and can be used for one year before acquiring Rwandan driver’s license.
Applications are to be made at Rwanda National Police, Traffic Department.
The processes to apply for the driving license are:
- A letter addressed to the commissioner general of police
- Provide a photocopy of your license
- Receipt of 50,000 Rfw
Contact: 0788311110 /4/5
TELEPHONE AND INTERNET SERVICE PROVIDERS
Telephone services in Rwanda include both mobile and fixed lines.
MTN Rwandacell provides services through GSM Contact:
MTN RWANDACELL S.A.R.L
Nyarutarama MTN Centre
P.O.BOX. 264 KIGALI- RWANDA
Phone: (250) 0252586863
FAX: (250) 0252586865
Monday to Friday
from 7.00 am to 9.00 pm
Saturdays and Sunday
from 8.00 am to 6.00 pm,
Call 456 free of charge
Remera - airtel Head Office near Amahoro National Stadium
SERENA HOTEL KIGALI - FIVE STAR HOTEL
Boulevard de la Revolution
Land line Phone (250) 0252597100 Fax: (250) 0252597101
E-mail : Kigali@serena.co.rw
HOTEL DES MILLES COLLINES – FOUR STAR HOTEL
Landline Phone: (250) 0252576530/ 0252576541
STIPP HOTEL – THREE STAR HOTEL
Landline Phone: (250) 0252540450, 0252540060, 0252540202 Fax : (250) 0252540335
Rue des Parcs, Kiyovu, Kigali
Landline phone : +250 (0) 252501717/252 501716
Email : email@example.com
There are many other hotels and guest houses in Kigali and across Rwanda.
4.15.2 SERVICED APARTMENTS
Numbers of these are available in Kigali including.
Phone (250) 0252590900/ 0783397190
KACYIRU EXECUTIVE APARTMENTS
Tel: (250) 0750243394
Phone (250) 0783000856
Boulevard de l’Umuganda near Hotel LAICO Umubano in front of TELECOM House
Tel: (250) 0252510260
4.15.3 RENTAL HOUSING
Information about rental properties is available from a number of realtors in Kigali and in other major towns. Vacant properties are also advertised in the press and on-line. One realtor in Kigali is;
PROPERTY MARKETS RWANDA LIMITED
P.O Box 3182 Kigali Rwanda
Phone (250) 0788411423
Fax (250) 0252503436 E-mail : firstname.lastname@example.org
3.16 RENTAL CARS
KIBOKO TOURS& TRAVEL
Phone: (250) 0252520118 Fax : (250) 0252501741
INTERNATIONAL TOURS& TRAVEL LTD
SORAS Building Boulevard de la Revolution
Phone: (250) 0788 300 256 / 0788 732 566
Fax : (250) 0252 575 582 E-mail : email@example.com
THE FAR HORIZON AFRICA
Kigali Business Center (KBC) Building Ground Floor
Phone: (250) 0252 580 752/3
Mobile Telephone: (250) 0788 500 338
3.17 PUBLIC TRANSPORT
The public transport in Rwanda is in two categories: Minibus and Moto bike.
The minibuses (commonly known as TAXI) operate on a fixed cost whether from provinces to Kigali City or within Kigali City itself. Transport fare in Minibus within Kigali city varies from 180 to 200 Rfw.
Outside Kigali there fixed prices which you can ask before boarding the taxi.
The frequent buses from and to Kigali operate on a fixed price which you can ask before buying the ticket. They mainly found in downtown or city center and the mini buses are found in Nyabugogo Taxi Park. Normal on each stop over they ask “NTA BASIGARA” which means “Is there those who is disembarking ” or if they do not ask, then you say “NDASIGARA” which means “I want to disembark ” that is mainly in taxis operating within Kigali City. Moto bike are also used as a mean of transport, their prices depends on places but they do not go under 300 Rfw and it may go up to 2000 Rfw per travel. And use only those with proper jacket which are blue with green helmet, it is important to wear a helmet wherever it is taking you.
Rwanda is also connected to regional countries through regional coaches that depart from Nyabugogo Main Taxi Park to Kampala-Uganda, Nairobi-Kenya, Dar-el-salaam Tanzania, Bujumbura-Burundi, and Bukavu and Goma-DRC.
Within Kigali city or outside Kigali going to provinces one may also use taxi car’s, their prices vary but within Kigali they do not go up to more then 5000 frw and outside Kigali their price vary depending on Kilometers, where one Kilometer is 550 Rfw.
3.18 TRANSLATING AND INTERPRETING SERVICES
Service provided by SYMPOSIA CONSULT