On May 1st 2010, the Directorate General of Immigration and Emigration received a Certificate of appreciation for being the best Institution in Customer Care and Service Delivery in Rwanda. The certificate was handed over to the Director General of Immigration and Emigration by Honorable Minister of Public service and Labor, Mr. Anastase MUREKEZI at Amahoro National Stadium during Labor Day commemoration ceremony.
DIRECTORATE GENERAL OF IMMIGRATION AND EMIGRATION WINNER OF THE 2009 AAPAM INNOVATIVE MANAGEMENT GOLD AWARD
The Management, Staff, Families and Friends of the Directorate General of Immigration and Emigration wish to thank Organizers, Sponsors, Judges and the Public for contributing to our achievement in winning the 2009 AAPAM Innovative Management Gold award
We promise to always offer a high quality service. For any comments, complaints and compliments, please contact us on compliment_
CUSTOMER SATISFACTION SURVEY
The Rwandan Directorate General of Immigration and Emigration (DGIE) is a customer oriented service delivery institution which delivers services in accord with its core values and standards as set out in its Client Service Charter.
DGIE's mission is to create a secure enabling environment for increased trade, investment, tourism, and skills development through professional conduct and offering high quality service. It has a program to regularly evaluate the effectiveness and efficiency of its services with the goal of improving service delivery. An important element of its evaluation strategy is to better understand the degree of satisfaction customers have with DGIE's service delivery.
DGIE conducts online customer satisfaction surveys to evaluate the efficiency and effectiveness of its services and to get proposals from customers in order to improve our services.
Below is the recently published survey report and responses to raised issues;
REPORT OF THE CUSTOMER SATISFACTION SURVEY 2018 Click to download
DIRECTORATE GENERAL OF IMMIGRATION AND EMIGRATION WINS THE INTEGO AWARD IN THE BEST EGOVERNMENT SOLUTION CATEGORY
Directorate General of Immigration and Emigration wins the Intego award in the best eGovernment solution category. The award ceremony held this friday October, 31st at Serena Hotel - Kigali.
The Management, Staff, Families and Friends of the Directorate General of Immigration and Emigration wish to thank Organizers, Sponsors, Judges and the Public for contributing to our achievement in winning the first INTEGO AWARDS, the National awards of Excellence in ICT: “Best e-Government Solution” Category.
We promise to always offer a high quality service. For any comments, complaints and compliments, please contact here
P. O. BOX 6229, KIGALI Tel. +250 78 815 2222 / Fax +250 0252585292
Service Tel: Passport +250 722 159 372 |Laissez Passer +250 722 158 692|Visa & Permit +250 722 172 974/+250 722 177 437 |PRO +250 788 674 848
© Rwanda Directorate General of immigration and Emigration. All rights reserved.