SERVICES

4.1 EMERGENCY SERVICES

POLICE

Rwanda National Police (RNP) operates 24 hours per day and can help in an emergency.

Use the toll free call: 112 or 

Contact Police headquarters on phone number: 0788311110 /4/5

The same numbers can be used if outside Kigali.

All these numbers are called using a mobile phone.

AMBULANCE

Contact: SAMU Telephone number: 912

 FIRE BRIGADE

Fire services are provided by Rwanda National Police 24 hours per day, 7 days week.

Contact: mobile tel. 0788311120/08311224

Fixed/land line phone number: 0252570195

4.2 PUBLIC MEDICAL SERVICES

Hospital services are provided in and out of Kigali city. Hospitals include;

KING FAISAL HOSPITAL

This hospital has a 24 hour Accident and Emergency Service

Emergency phone call: (250)0252 58 88 88

P.0. Box 2534, Kigali

Phone : (250) 0252582421, 0252585397, 0252582469

Fax : (250) 0252583203

Email: faisal@rwanda1.com

Website: www.kfh.rw 

To make a medical appointment the mobile phone number: 3939, 3938 (free call, MTN), or if using land line phone number 0252587777 (RWANDATEL)

CENTRE HOPITAL UNIVERSITAIRE DE KIGALI(CHUK)

The land line phone number: (250) 02525 7 57 17; (250) 02525 7 64 66; (250) 02525 7 64 99.
FAX: (250) 02525 7 66 38

Email: chk@rwanda1.com

Ambulance SAMU Telephone number: 912


In each district there is a major hospital and each of these hospitals has an accident and emergency department.

The two main hospitals test HIV/Aids VCT

KANOMBE MILITARY HOSPITAL

P.O Box 3377

The land line phone number : (250) (0) 252586420

E-mai: hospitalkan45@yahoo.com

Situated in Kanombe 7 Kilometers from Kigali International Airport to Kanombe Barracks

KIBAGABAGA HOSPITAL

P.O Box 6260

The landline phone number : (250) 55117496

Mobile telephone number: (250) (0) 788302804

Situated in Kigabaga 3 Kilometers from Kimironko Market
 

4.3 PRIVATE CLINICS AND DENTISTS 


CLINICS

LE BON SAMARITAIN

Avenue de le Justice

Phone (250) 55102844

POLYCLINIQUE DU PLATEAU

Boulevard de la Revolution

Phone (250) 0252578767 Fax : (250) 0252572125

Polyclinique du Plateau (open 24h)
Infectious disease Specialist

BIO MEDICAL CENTER
General Practitioner / Internist/Laboratory
(near BCK-dirt road)
Phone: 252 577-492
Dr.Alphonse Karagirwa:Cell phone: 0788305005

POLYCLINIQUE LA CROIX DU SUD

REMERA AIRPORT ROAD

Mobile phone: 0785246882

Dr. Nyst Clinic, Belgian Embassy
Phone: 0252 575874/ 252 575 551, ext. 223,
Dr Vincent Large, Cell Phone: 078830 0353
Clinic hours: 8:30 to 12:15 and 16:00 to 17:30 Monday – Friday
 
DENTISTS

CLINIQUE DENTAIRE ADVENTISTE

Phone: (250) 0252582431

 DENTAL CLINIC

Dr F.V PINEDA

             -General Clinic

            - Orthodontics

Mobile Phone number; (250) (0) 788564377, or (0)788521189

Situated 700 meters from Gishushu traffic rights

4.4 PHARMACIES

KIPHARMA

0252 572-944 /0252 575-234 /0252 573-489
(near La Galette)


PHARMACIE CONSEIL

0252 572-374/ 0788303077/ 0788303655
(opposite the Belgian School)

 
SUNSHINE PHAMACY

0252 572-374/ 0788303077/ 0788303655
(opposite the Belgian School)

 4.5 HIV RELATED ISSUES

 

The National Commission on the Fight against HIV/AIDS (CNLS) is a government body established to fight and provide information on HIV/AIDS related issues.

Contact: the land line phone number :( 250) 0252503980 Fax :( 250) 0252503979

E-mail:cnls@rwanda1.com

B.P. 7162 Kigali-Rwanda

For those who want to get tested, all hospitals in Rwanda test the VCT test.

4.6 SERVICES FOR GENDER BASED AND CHILD VIOLENCE

The National Police of Rwanda has a center for Gender Based and Child Violence at Kacyiru opposite the headquarters of the National Police of Rwanda and  near the US Embassy.

The Toll Free number is 3512

4.7 REGISTER FOR TAX NUMBER 

Rwanda Revenue Authority (RRA) is in charge of all tax related issues.

The land line phone: 250 0252595500

Toll free line using mobile phone (MTN): 3004

E-mail: rra@rwanda1.com

Website: www.rra.gov.rw

4.8 CARGO OPERATORS

KENYA AIRWAYS LTD

Union Trade Center (UTC)

Ground Floor, P.O Box 757 Kigali-Rwanda

Land Line telephone number: 0252501652/0252577972

E-mail: reservations.kigali@kenya-airways.com
 
CHARTER&HANDLING SERVICES-CARGO DEPT

Kigali International Airport-Cargo Terminal-1st Floor

Landline Telephone Number: 0252580562

Mobile Telephone Number: 0788304433

E-mail: info.kgl@chs-co.com
               
SILVERBACK CARGO FREIGHERTS
Kiyovu, Bld.de L'OAU
B.P 2573 Kigali-Rwanda
Landphone:+250 (0) 252570127

Mobile phone: +250 (0)78850 5496
E-mail: coimex@rwanda1.com

 www.silverbackcargo.com

4.9 REGISTER FOR HEALTH INSURANCE COVER

The health insurance provider to the public service, government projects and private enterprises is

RAMA (la Rwandaise d’assurance Maladies)

The land line Telephone number: (250) 0252585338

Fax :( 250) 0252585156

Only for public service and other registered companies

The following are Private Insurance Companies:

MEDIPLAN HEALTH INSURANCE

MEDIPLAN health insurance is a product of SORAS Insurance Company.

The land line phone number: 0252573712, 0252573714

Mob: 0788566881, 0788594325, 0788503503

Website: www.soras.co.rw


CORAR (Compagnie Rwandaise d’Assurance et de Réassurance)

B.P 3869 Kigali

The land line phone number :( 250)025250 12 10/50 12 11

Fax :(250)025257 55 96

E-mail : corar@rwanda1.com

AAR

AAR is a private health care company in East Africa. It provides preventive and curative health care to clients in all income brackets, as well as offering a rescue and evacuation service to its members from anywhere in the world.

Contact address;

P.O. Box 6332 Kigali, Rwanda

The land line phone number (250) 0252587150/1/2
Fax: (250) 0252587153
Email: inforwanda@aar.co.ke

www.aarhealth.com/aar/rw

 4.10 OPEN A BANK ACCOUNT

A range of banking services is available. For one to open a bank account a photocopy of the Identity Card is a requirement.

Some of the banks operating in Rwanda include;

ECOBANK

Plot 314, Avenue de la Paix,
P.O. Box 3268
Kigali - Rwanda
Phone:(250) 0252503580-8
Fax: (250) 0252501319 / (250) 0252571633


THE COMMERCIAL BANK OF RWANDA (BCR)

Toll free line:  3227 (MTN) or 227 land line (RWANDATEL) for local calls

(250)0788300876 or (250)0252595399 for international calls

www.bcr.co.rw

BANQUE OF KIGALI (BK)

Phone: +250 0252593-100/0252593-200

Fax : +250 0252573-461

E-mail : bkig10@rwanda1.com

 

ACCESS BANK

3rd Floor, UTC Building, Avenue de la Paix

Phone: +250 0252500089/90-96

Website: www.accessrwanda.com

 

FINA BANK

20 Boulevard de la revolution

Phone: (250) 0252598704 Fax :(250) 0252573486

Website: www.finabank.com

 

International Visa’s cards are accepted at ECOBANK ATMs at the head quarters, and at Kigali International Airport. They do not charge you for operation,

 

Also International Visa’s cards can be used at ACCESS BANK head office at UTC as well as BANK OF KIGALI head office but there is a percentage (%) charge for the operation.

 

The large banks have a network of branches across the country but not all branches provide a full range of services.

 

Traveler’s checks can be cashed at the Head Office of the Bank of Kigali and possibly other banks.

 

Foreign currency may be cashed at the Head Offices of some of the banks and at Forex Bureaux located in central Kigali.

 

Credit Cards can be used in very limited outlets e.g. hotels to pay for accommodation and some tour operators.

At the Head Office of the Bank of Kigali cash withdrawals can be made using a range of credit cards.

4.11 SHOPS

SUPERMARKETS

NAKUMATT

UTC building

Mobile telephone number: 0788308055 and the landline telephone: 0252500344

E-mail:nakumattrwanda@nakumatt.net

This Supermarket is situated in the city centre in the Union Trade Centre (UTC) in close proximity to the city centre roundabout heading to ECOBANK building.

 

SIMBA SUPERMARKET

Centenary House Ground Floor

Mobile telephone number: 0788307200 and 0788614912

E-mail:simbasupermarket@rwanda1.com

This Supermarket is situated in the city centre in the ground floor of the Centenary House in close proximity to ECOBANK and Bank of Kigali buildings.

 

LA GALLETTE SUPERMARKET

Mobile telephone number: 0788300708 and the landline telephone: 0252515775

E-mail:rolandk43@yahoo.de

This Supermarket is situated in the city centre in the same house as where the Germany Butchery operates in the vicinity of SULFO RWANDA factory.

 

MARKETS

KIMIRONKO MARKET

This is a local market situated on Remera stadium road which sell fresh food, and art craft.

 

KICUKIRO MARKET

This is a local market situated on Kicukiro – Bugesera road which sell fresh food.

 

KIMISAGARA MARKET

This is a local market situated on Kimisagara-Nyamirambo road which sell fresh food.

 4.12 ENROL CHILDREN IN SCHOOL

Academic year in Rwanda starts in January and end in November. Children can be enrolled in nursery, primary and secondary schools and university depending on which facility is convenient for you geographically and provides the sort of education you seek for your child. There are both local and international schools and these include;

4.12.1 INTERNATIONAL SCHOOLS 

GREEN HILLS ACADEMY

A predominately English school

Phone: (250) 0252514395 Nyarutarama

www.greenhillsacademy.rw

ECOLE BELGE

A predominately French school

Phone: (250) 0252576635

www.ebk.ac.rw

 

KIGALI INTERNATIONAL SCHOOL

A predominately English school

Caisse Social Estate

Phone: (250) 078337282

E-mail: admin.kics@yahoo.com

              briandolinger@yahoo.com

Website: www.kicsrwanda.org

RIVIERA HIGH SCHOOL

A boarding and predominately English school

Phone: (250) 0788451480

www.rivierahighschool.org

 

4.12.2 LOCAL SCHOOLS

 

For enrolment in these schools parents should contact the Principal of the school

4.13 APPLY FOR A DRIVER’S LICENCE 


Driving in Rwanda requires a driving permit provided by Rwanda National Police.

Foreigners with foreign driving permits are entitled to apply for a full Rwandan driving permit.

 

Foreigners driving permit/international driver’s licenses is accepted in Rwanda and can be used for one year before acquiring Rwandan driver’s license.

 

Applications are to be made at Rwanda National Police, Traffic Department.

The processes to apply for the driving license are:

-          A letter addressed to the commissioner general of police

-          Provide a photocopy of your license

-          Receipt of 50,000 Rfw

 

Contact: 0788311110 /4/5

Website: www.police.gov.rw
      

4.14 COMMUNICATION

 
TELEPHONE AND INTERNET SERVICE PROVIDERS

Telephone services in Rwanda include both mobile and fixed lines.

Providers include;

 

MTN Rwandacell provides services through GSM

Contact:

MTN RWANDACELL S.A.R.L
Nyarutarama MTN Centre
Nyarutarama
P.O.BOX. 264 KIGALI- RWANDA
Phone: (250) 0252586863
FAX: (250) 0252586865

Monday to Friday
from 7.00 am to 9.00 pm
Saturdays and Sunday
from 8.00 am to 6.00 pm,

Call 456 free of charge

 

RWANDATEL provides services through CDMA

Contact: Rwandatel S.A.

Avenue de La Paix
7th Floor, ECOBANK Building
P.O. Box 1332, Phone: (250) 025250326, Kigali, Rwanda

info@rwandatel.rw

Airtime (phone credit) can be purchased from street sellers and many other outlets.

 

TIGO

Plot 9801, Nyarutarama
Kigali, Rwanda

P.O. Box 6979

 

Telephone: +250 722 000 100

www.tigo.co.rw
4.15 ACCOMMODATION

4.15.1 HOTELS 


SERENA HOTEL KIGALI - FIVE STAR HOTEL

Boulevard de la Revolution

Land line Phone (250) 0252597100 Fax: (250) 0252597101

E-mail : Kigali@serena.co.rw

 

 

HOTEL DES MILLES COLLINES – FOUR STAR HOTEL

Landline Phone: (250) 0252576530/ 0252576541

Website: www.millecollines.com

 

STIPP HOTEL – THREE STAR HOTEL

Landline Phone: (250) 0252540450, 0252540060, 0252540202 Fax : (250) 0252540335

E-mail: stipphotels@rwanda1.com

 

LAICO HOTEL

Boulevard de l’umuganda

Landline Phone: +250 (0)252 593500

E-mail : reservation.umubano@laicohotels.com

www.laicohotels.com

 

HOTEL GORILLAS

Rue des Parcs, Kiyovu, Kigali

Landline phone : +250 (0) 252501717/252 501716

Email : gorillashotel@rwanda1.com

 

There are many other hotels and guest houses in Kigali and across Rwanda.
 
4.15.2 SERVICED APARTMENTS

 

Numbers of these are available in Kigali including.

 

ALTIS APARTMENTS

 Phone (250) 0252590900/ 0783397190

Email: altis@soras.co.rw

 

KACYIRU EXECUTIVE APARTMENTS

Near Hotel Laico

Tel: (250) 0750243394

csr@rwanda1.com

PALMA VILLAGE

Kacyiru, Kigali

Phone (250) 0783000856

 

PRIMA 2000

Boulevard de l’Umuganda near Hotel LAICO Umubano in front of TELECOM House

Tel: (250) 0252510260

 
 
 
 
 
 
 
4.15.3 RENTAL HOUSING

 

Information about rental properties is available from a number of realtors in Kigali and in other major towns.  Vacant properties are also advertised in the press and on-line.  One realtor in Kigali is;

 

PROPERTY MARKETS RWANDA LIMITED

P.O Box 3182 Kigali Rwanda

Phone (250) 0788411423

Fax (250) 0252503436 E-mail : pmrwanda@gmal.com

www.allcomesa.com   

 
                4.16 RENTAL CARS

 

KIBOKO TOURS& TRAVEL

Phone: (250) 0252520118 Fax : (250) 0252501741

E-mail: kiboko@rwanda1.com

Website: www.kibokotravels.org.rw

 

INTERNATIONAL TOURS& TRAVEL LTD

SORAS Building Boulevard de la Revolution

Phone: (250) 0788 300 256 / 0788 732 566

Fax : (250) 0252 575 582  E-mail : itt@rwanda1.co.rw

 

 

THE FAR HORIZON AFRICA

Kigali Business Center (KBC) Building Ground Floor

Phone: (250) 0252 580 752/3

Mobile Telephone: (250) 0788 500 338

E-mail: info@thefarhorizons.com

            rwanda@thefarhorizons.com

Website: www.thousandhills.com

 
4.17 PUBLIC TRANSPORT

 

The public transport in Rwanda is in two categories: Minibus and Moto bike.

The minibuses (commonly known as TAXI) operate on a fixed cost whether from provinces to Kigali City or within Kigali City itself. Transport fare in Minibus within Kigali city varies from 180 to 200 Rfw.

Outside Kigali there fixed prices which you can ask before boarding the taxi.

The frequent buses from and to Kigali operate on a fixed price which you can ask before buying the ticket. They mainly found in downtown or city center and the mini buses are found in Nyabugogo Taxi Park. Normal on each stop over they ask “NTA BASIGARA” which means “Is there those who is disembarking ” or if they do not ask, then you say “NDASIGARA” which means “I want to disembark ” that is mainly in taxis operating within Kigali City. Moto bike are also used as a mean of transport, their prices depends on places but they do not go under 300 Rfw and it may go up to 2000 Rfw per travel. And use only those with proper jacket which are blue with green helmet, it is important to wear a helmet wherever it is taking you.

 

Rwanda is also connected to regional countries through regional coaches that depart from Nyabugogo Main Taxi Park to Kampala-Uganda, Nairobi-Kenya, Dar-el-salaam Tanzania, Bujumbura-Burundi, and Bukavu and Goma-DRC.

Within Kigali city or outside Kigali going to provinces one may also use taxi car’s, their prices vary but within Kigali they do not go up to more then 5000 frw and outside Kigali their price vary depending on Kilometers, where one Kilometer is 550 Rfw.
 
4.18 TRANSLATING AND INTERPRETING SERVICES

 

Service provided by

SYMPOSIA CONSULT

B.P. 5234, Kigali -Rwanda
Phone (250) 0252582567
Fax (250) 0252582567
symposiasarl@yahoo.fr