The Rwandan Directorate General of Immigration and Emigration (DGIE) is a customer focused service delivery agency which delivers services in accord with its core values and standards as set out in its Client Service Charter.
DGIE’s mission is to create a secure enabling environment for increased trade, investment, tourism, and skills development through professional conduct and offering high quality service.
It has a program to regularly evaluate the effectiveness and efficiency of its services with the goal of improving service delivery. An important element of its evaluation strategy is to better understand the degree of satisfaction customers have with DGIE’s service delivery.
On this occasion, DGIE conducted online customer satisfaction survey to evaluate the efficiency and effectiveness of its services and to proposals from customers in order to improve our services. The survey was conducted between 20th November and 16th December 2014.